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HG659 not broadcasting 5GHz

Level 1c

cheers mate.. Spoke with the tech team and right off the bat, once I told them the symptoms, they confirmed that it is a router problem.

 

However I am disappointed that a free replacement is not provided (since it has been more than a year old) and option of only a refurbished router if I agree for a 6 month contract. I have been with TPG for quite a few years and was hoping that I would be valued as a long term customer. I did see some customers were provided free replacements in the forum.

Highlighted
Moderator

Hi @vkharibabu, we'll chase this matter with our Technical Team to check what can be done regarding the recontract and shipping fee.

 

We'll have the assigned technical specialist contact you as soon as new update becomes available.

 

Let us know if we can be of further assistance. Thank you.