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HUAWEI Modem HG659 - Firmware Update

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Hi @marco222,


Welcome to TPG Community!


We have already requested a firmware upgrade and we'll let you know once it is completed.


Hi @marco222, the firmware has been upgraded. Let us know if we can be of further assistance. Thank you.

Level 1b

Would I please be able to request a Firmware update as well?

Product type: HG659
Device ID: 000E0FC-J3N8W17821911757
Hardware version: VER.B
Software version:V100R001C216B112

Thank you so much for your action!


Hi @sophiey,


Welcome to the community!


We'd love to help upgrade the firmware of your modem/router. We tried to use your community details to pull up the account unfortunately no matching records found. We'd like to get your account details


Username/Customer ID together with the address on file.


In case you need a reference:


How do I private message (PM) in the community



Level 1c
Hi - could you please update my firmware.

Product type:
Device ID:
Hardware version:
Software version:

Hi @davidklein, welcome to the community.


The firmware of your equipment is up to date. 


Please don't hesitate to reach out should you need further assistance. For future reference, you may utilise the following links below for some self help options:


Need help online? Please check our self help options located here:

Ask, answer and talk about our products! Check out our community page today at





Hi @sophiey 


Your modem's firmware has been updated.


Let us know if you require further assistance.

Level 2

Hello there,

Good day to you.

i am having my Huawei Modem with old firmware.

Please advise on update remotely? thank you very much.

Details below

Product type:HG659
Device ID:00E0FC-J3N8W17322008500
Hardware version:VER.B
Software version:V100R001C216B112

Hi @ajisenwa,


Welcome to the community!


We're able to locate your account using the community details. We requested a firmware upgrade for the modem/router. Updates will be provided when it becomes available.




Hi @ajisenwa,


Good day! Please be advised that the modem/router firmware has been update.


Let us know should you require further assistance.