I can definitely help you to upgrade your modem/router's firmware. I tried to use your community details to pull up the account unfortunately no match.
Kindly PM me your account details. (Username/Customer ID or Contact number associated with the account).
Thanks for sending me your details.
I made a request to upgrade your modem/router.
I will keep an eye on this and updates will be provided on Monday.
Let me know should you require further assistance.
Product type:HG659Device ID:00E0FC-J3N8W17830904033Hardware version:VER.BSoftware version:V100R001C216B012System up time:0 days 1 hour 5 minutes 14 seconds Please push latest firmware asap
Could I also please get a firmware update? Details are as follows:
Welcome to TPG Community!
We have edited your community name for the security of your account.
We have already requested a firmware upgrade and we will advise you once we receive an update.