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How do I upgrade firmware on Huawei HG659

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Level 1c

Can you please advise how i can get my firmware updated? HG659 Device ID: 00E0FC-J3N8W16923001889 Hardware version: VER.B Software version: V100R001C216B111

 

Thanks

Moderator

Hi @lindsayr, we have already requested a firmware upgrade and we'll advise you once it's completed.

Moderator

Hi @lindsayr, the firmware has been upgraded.

 

Let us know if we can be of further assistance. Cheers!

Level 1a

Hi!

 

Can I organise to have the latest firmware pushed to my device also? My WIFI is constantly dropping out.

 

Product type:
HG659
Device ID:
00E0FC-J3N8W16805001478
Hardware version:
VER.B
Software version:
V100R001C216B111

 

Thanks,
Mike
Moderator

Hi @mstephens, we located the account using your community details and we have already sent a request to upgrade your modem's firmware.

 

We'll advise you once it's completed.

Level 1a

Can you please push the latest firmware to my device:

Product type:   HG659
Device ID:   00E0FC-J3N8W16805000484
hardware version:    VER.B
Software version: V100R001C216B011

 

 

Moderator

Hi @jimmychicken,

 

Welcome to TPG Community!

 

We've sent your request to our Network Engineers and will provide an update once available.

 

Kind regards,

BasilDV

Highlighted
Moderator

Hi @jimmychicken, we cannot detect your modem on our system, thus we are unable to upgrade the firmware.

 

Please perform a hard reset and let us know once done so we can double check.

 

Let us know should you need assistance with the hard reset. Thank you.

Moderator

Hi @mstephens, the firmware has been upgraded. Let us know if we can be of further assistance. Thank you.

Level 1a

Hi,

 

Can i get my firmware upgraded too? Thanks.

Product type:
HG659
Device ID:
00E0FC-J3N8W17504006636
Hardware version:
VER.B
Software version:
V100R001C216B112