Welcome to TPG Community!
We weren't able to locate your account using your community details, but we would like to know if you are using our own TPG FTTB service? If yes, then the firmware that you have is currently the latest one.
For WiFi issues, it is possible that the signal is being interfered which causes the dropouts, slow, etc. We've created an article which will help guide you on how to improve your WiFi network. Check this article.
If issue persists, please let us know.
Your request is already in progress and will provide updates once available.
Welcome to the Community!
In order for us to process the request for firmware upgrade, we need to your account on our end. Unfortunately, we can't seem to locate your records using your community details.
Can you PM me your customer ID or username including your service address?
How to PM? Check this link.
Welcome to the community!
We're able to locate your account using your community details. We'll request a firmware upgrade to your modem/router, update will be provided on this thread. Let us know should you require further assistance.