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How do I upgrade firmware on Huawei HG659

SOLVED Go to solution
Moderator

Hi @ace6585,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We have requested a firmware upgrade and will be in touch once an update is received.

Moderator

Hi @ace6585, the modem's firmware has been upgraded.

 

Let us know if we can be of further assistance. Thank you.

Level 1c

Hi there,

 

Can you please upgrade my HG659 as well?

 

Product type: HG659
Device ID: 00E0FC-J3N8W17207003624
Hardware version: VER.B
Software version: V100R001C216B111
Moderator

Hi @lisachan47,

 

Welcome to TPG Community!

 

We have located 2 accounts using your community details, but we'd like to make sure that we got the right one.

 

Please PM us your TPG customer ID, username and address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

Level 1a

Hi,

 

Could I also please get the updated firmware.

 

Cheers.

Moderator

Hi @nursefamily,

 

Welcome to the community!

 

We'd love to help upgrade the firmware of your modem. PM us your account details (Username/Customer ID together with the address on file).

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Cheers!

Level 1b

Hi there,

 

Can you please upgrade my HG659 as well?

 

Product type: HG659
Device ID: 00E0FC-HW1820KC5SM9
Hardware version: HG659VERB
Software version: V100R001C35B117
Moderator

Hi @LeviathanUchiha,

 

Welcome to TPG Community!

 

We were unable to locate the account using your community details.

 

Please PM us your TPG customer ID, username and address so we can pull up the account.

 

May we also know if this modem was provided by TPG?

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

Highlighted
Level 1c

any chance of a firmware upgrade on mine also if there is one?

Product type:
HG659
Device ID:
00E0FC-J3N8W17504003174
Hardware version:
VER.B
Software version:
V100R001C216B112
Moderator

Hi @Wadeos12, we have already sent a request for a firmware upgrade and we will advise you once it is completed.