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How to Set Up Your Home Wireless Broadband Modem and 5G Home Broadband Modem

graham209
Level 2

After I plugged it with my WAN and the screen always show that the equipment was waiting to be auto configured. I waited for 30 mins and rebooted as instruction and waited another 30 mins, and nothing happened. I still can not connect the internet.

Is there anything I need to do with the new modem ? Or TPG need to open some "control" remotely?

Riezl
Moderator

Hi@graham209 , we have checked the status of your connection and it appears to be up and running now. Let us know should you need further assistance.

4713444
Level 2
Hi Riezl,

I have the same issue.

It’s next to the biggest window in the house, and relocated to different places. But still either no show 4G, or red light. Green light a bit then turn to red or no show.

Please help out.
Thanks
Riezl
Moderator

Hi @4713444, we have arranged one of our technical specialists to contact you for assistance. Kindly await a call within the day.

yukietea
Level 2
The 4G and internet signals are not lighting at all. I’ve tried several times and my call won’t get through.
Riezl
Moderator

Hi @yukietea , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

PEIGEN
Level 2
Hi,
I am having the same problem with the red light on 4G signal.
I have tried placing it near the window and not working.

Don’t know what to do next.
Shane
Moderator

Hi @PEIGEN,

 

I am sad to know that you're having issues with your home broadband connection, I would love to help arrange one of our Technicians to contact you for real-time test and investigation.

 

How do I private message (PM) in the community

 

Regards,

 

 

Hi,
I am having the same problem with the red light on 4G signal.
I have tried placing it near the window and not working.

Don’t know what to do next.
gerdiebitz11
Level 2

yeah you should