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I just replied your PM please proceed with new modem replacement.
Thanks very much for your help!
Thanks, @jerry6030. The request has been sent and we'll let you know once an update becomes available.
Hi @Riezl , any updates?
Hi @jerry6030, another follow up has been made and we'll revert to you as soon as a new feedback is received. Thank you.
Hi @jerry6030, we have PM'd you the consignment number for the modem. Just now, we've checked and it appears that it has been delivered.
Should you need further assistance, feel free to message us. Cheers!
Thanks @Riezl for your prompt support!