Modem Upgrade

jerry6030
Level 2

I just replied your PM please proceed with new modem replacement.

 

Thanks very much for your help!

Riezl
Moderator

Thanks, @jerry6030. The request has been sent and we'll let you know once an update becomes available.

jerry6030
Level 2

Hi @Riezl , any updates?

 

Thanks

Jerry

Riezl
Moderator

Hi @jerry6030, another follow up has been made and we'll revert to you as soon as a new feedback is received. Thank you.

Riezl
Moderator

Hi @jerry6030, we have PM'd you the consignment number for the modem. Just now, we've checked and it appears that it has been delivered.

 

Should you need further assistance, feel free to message us. Cheers!

jerry6030
Level 2

Thanks @Riezl for your prompt support!

jasonshaye
Level 2
Hi, it is over a year since i last sent that message regarding updating/upgrading our router. We changed plans again tonight from the NBN XXL Bundle 12/1 to the NBN Broadband 50 and our average download has been between 4 and 5 Mbps and our Router still freezes up weekly sometimes more frequently. If we were to order a new router, would it be dual band and faster than what we have now?