Modem Upgrade

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Level 1d

I just replied your PM please proceed with new modem replacement.

 

Thanks very much for your help!

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Moderator

Thanks, @jerry6030. The request has been sent and we'll let you know once an update becomes available.

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Level 1d

Hi @Riezl , any updates?

 

Thanks

Jerry

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Moderator

Hi @jerry6030, another follow up has been made and we'll revert to you as soon as a new feedback is received. Thank you.

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Moderator

Hi @jerry6030, we have PM'd you the consignment number for the modem. Just now, we've checked and it appears that it has been delivered.

 

Should you need further assistance, feel free to message us. Cheers!

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Level 1d

Thanks @Riezl for your prompt support!

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Level 1c
Hi, it is over a year since i last sent that message regarding updating/upgrading our router. We changed plans again tonight from the NBN XXL Bundle 12/1 to the NBN Broadband 50 and our average download has been between 4 and 5 Mbps and our Router still freezes up weekly sometimes more frequently. If we were to order a new router, would it be dual band and faster than what we have now?