Ok thanks for confirming that I think we are on the same page now. I have requested for our Helpdesk Team to investigate and requested for someone to call you back later on today with an update.
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Welcome to the community!
Send me a Private Message with your accuont details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll have our Technical Team to contact you for investigation.
We are experiencing the same thing, would you mind check on ours as well? I have done all the above things mentioned previously and still nothing