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NBN device only 2 blue lights on

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Level 1c
Hi..
It is the first time my nbn doesn't work since installed few months ago.
It's not been working since this morning, now there are only 2 blue lights on (the power and the above the power light). I have tried to turn it off for few minutes then get it on again but still not working.
Please we need it asap.thanks
2 REPLIES 2
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Moderator

Hi @msofyan 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @msofyan 

 

I can see your NBN-NCD is offline.

 

I have escalated this to one of our engineers to call you back ASAP within 24hrs to help resolve this.

Expect a call to your mobile number to help out.

 

Thanks,