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Netgear D6220 nbn fttb not connecting

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Level 1c
Hi,
i have the same modem but my nbn is FTTB and tried the settings as per your screen shots but no luck. It's not connecting at all. Please help.
4 REPLIES 4
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Moderator

Hi @junayedullah

 

We've responded to your previous comment on the thread: How to configure own netgear modem router to nbn

 

Please contact Netgear support for further guidance as the NBN FTTN and FTTB has the same modem configuration.

 

BasilDV

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Level 1c

Hi, Thanks for the help but it's not working. Could you please tell me, is my tpg username and password are the same as my tpg 'My Account' login? I used the login details from the existing Tp-Link Modem but it's still not connecting. 

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Moderator

Hi @junayedullah,

 

We did an article that you may find helpful, this will guide you on how to retrieve the forgotten TPG password.

 

See link below.

 

Forgot your TPG account password?

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.


Regards, 

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Level 1a

Please help! I have a AC1200 D6220 modem with NBN FTTB. Been working perfectly from February to now. I can't get the modem to connect to TPG. Setup wizard keeps asking for username and password to ISP and it won't accept. I am definitely using correct credientials. IP shows 0.0.0.0. My netgear modem has more constant speeds than TP link modem TPG supplied. TPlink modem connects without any problem..... 

Can't get help from TPG, can't get help from Netgear as they want money for advice. No one is willing to help. Hopefully someone out there knows the answer as I have been trying to fix this for more than 24hrs. Thanks in advance.