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TP link vr1600v - lost wifi connection

Level 1b
Moderator

Thanks for the additional details, @Jono87.

 

We'd like to arrange a call from one of our Technicians for further test and investigation. Let us know your best contact number and preferred time.

 

Cheers!

Level 1b
I will be working tomorrow. Is it possible to make the call now?
Moderator

We will look for available technician, please provide us your best contact number.

Level 1b

0468xxxxxxxx

Level 1b
Can you call tomorrow at 7:30pm please?
Highlighted
Moderator

Hi @Jono87,

 

Thanks for sending us your details. We will pass this to our Technical Support Team and request for a call tomorrow night between 7:30-8:30PM AEST.

 

Make sure to keep your mobile phone available and let us know how it will go.

 

Cheers!

Level 1b
Unfortunately no call received from the technician.
Moderator

Hi @Jono87

 

My apologies for the missed contact. We both want your issue to be resolved. I can organize another call from a Sr Technician. Can you provide us your preferred callback time?

 

That being said, I reviewed your response to the questions I previously raised. It seems like this could be a WIFI interference issue. Were you able to change the WIFI channels for both 2.4GHz and 5GHz networks? Visit this link on how to make the changes.

 

Regards,

Level 1b
We can try again tomorrow at the same time.

If it's wifi interference problem, I should be able to connect to the internet via my pc. My pc is connected to the router via network cable.