Could I also get your help to check if my firmware is up to date as well? I have the following:
Firmware: 1.1.0 0.9.1 v5006.0 Build 180306 Rel.63433n
Hardware: Archer VR1600v v1 00000000
Recently I moved to a new place and I bring the TP-link modem with me. I ordered service from another provider(I'm sorry) and wish to use the TP-link modem to save $$. But I cannot connect it to the internet. As you mentioned, it is a 'special customised firmware', I am wondering if this modem can be used for another NBN provider(I have the username and password, but it doesn't work after I changed the settings). Could you teach me how, if possible. Thanks very much.
Hi @anotherjason, we are saddened to know that you have switched to a different provider, but we respect your decision and we appreciate your business with us.
If you want to finalise the cancellation of your TPG account, we can arrange one of our account specialists to contact you, just PM us your contact details together with your TPG customer ID, username and complete address.
Furthermore, the TP Link VR1600v modem that we have provided should work as long as the username, password and VLAN ID settings is configured with your new ISP details.
Let us know if we can be of any assistance. Thank you.