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VR1600v firmware upgrade

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Moderator

Hi @hzhz1992219,

 

Are you able to provide us the MAC address and serial number of the modem/router that you have? Our team is unable to update the firmware as they can't verify the device that's in use.

 

Kind regards,

BasilDV

Level 1a

Hi, can you please update my firmware.  Thanks

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Moderator

Hi @brycefarman

 

Please shoot me a PM with this detail:

 

Product type:
Device ID:
Hardware version:
Software version:

 

Kind regards,

BasilDV

Moderator

Hi @brycefarman,

 

Our team verified that your modem has the latest firmware version.

 

Let us know should you require further assistance.

 

Kind regards,

BasilDV

Level 1c

Can you upgrade my firmware as well please?

 

Device Information
Firmware Version: 0.1.0 0.9.1 v5006.0 Build 171228 Rel.64067n
Hardware Version: Archer VR1600v v1 00000000

 

in the future, will this be done automatically or do we need to periodically come back and request an upgrade?

 

Regards,

Moderator
 
Moderator

Hello @RoccoSmit,    

 

Welcome to community!    

 

We are now processing your request for firmware upgrade, I will revert back to you tomorrow for the update. Regarding your query about the remote push update, we are currently looking into the possibility of making future updates automatic.    

 

Regards,

-Mc

Level 1c

Hi, My router is under bridge mode at this moment. Should I change it to pppoe mode first?

Moderator

Hi @hzhz1992219, kindly change it to PPPOE so we can check if our system can detect the modem before upgrading its firmware.

 

Please also provide us the MAC Address and Serial Number of the modem for verification purposes.

Moderator

Hi @RoccoSmit, the firmware has been updated. Feel free to message us should you need any assistance. Thank you.