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VR1600v firmware upgrade

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Level 1c

Hi Support,

 

I have just replaced a Huawei HG630 with a TP-Link Archer VR1600v v1

Firmware Version 1.1.0 0.9.1 v5006.0 Build 180306 Rel.63433n

 

What is the current version and revision history of the latest firmware?

If it can be upgraded, please proceed to upgrade to the latest version

 

Regards,

 

Vincent

Moderator

Hi @miki, your modem has the latest firmware. Let us know if we can be of further assistance.

 

Moderator

Hi @Vincentricity,

 

Welcome to the community!


I was able to locate your account using your community details and sent a firmware upgrade for your modem/router. Updates will be provided within the next 24hrs.

 

Let me know should you require further assistance.

 

Cheers!

Level 1a

Hi TPG Support,

 

I am new to the whole forum support thing, so please excuse me if I have not followed the correct process here....

 

I have an issue with my NBN - FTTB service curreenlty.

 

I am finding that the service drops every 8-10 minutes or so and then reconnects. This affects my remote sessions such as when using Team Viewer etc....

 

I have read that a firmware upgrade to my modem may resolve the issue ?

 

I am currently connecting with the supplied TP-Link Archer VR1600v Router and I am on the following firmware/software builds:

Firmware Version: 1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n

 

Can you please let me know if a firmware update is required for me to resolve my issue and how I may achieve this ?

 

Many thanks

 

MATTY G

Moderator

Hi @djmattyg,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We have checked the status of your connection and we are not detecting any issues with the network or line.

 

We would like to identify what is causing the issue and we have arranged a technical specialist to contact you before 12pm NSW time today.

 

If there's a need to update the firmware, you will be advised.

 

Let us know should you have a preferred contact number and time. Thank you.

Level 1a

hi Riezl,

 

Thank you for reaching out to me on this issue.

I am still seeing drop out in service from my end.

I am available today if you can contact me on the mobile please.

 

best number is xxxxxx

 

Thank you!

Moderator

No worries, @djmattyg. We have already advised our Technical Team to contact you before 12PM NSW Time today.

 

Let us know should you have further queries. Thank you.

Moderator

Hi @Vincentricity, the firmware has been upgraded. Feel free to message us should you need further assistance. Cheers!

Mah Level 1c
Level 1c

Hi Shane,

 

The dropouts are still continuing even after the firmware update. Is there anything we can do to fix it?

 

Thanks!

Moderator

Hi @Mah,

 

Thanks for the additional details. I ran initial tests to your service and it shows multiple dropouts on modem/router connection to our network. I would like to arrange a call from one of our Technicians for further test and investigation.

 

Free free to PM me your best contact number and preferred time.

 

In case you need a reference: How do I private message (PM) in the community

 

Regards,