VR1600v firmware upgrade

[Shane]

Hi @G_Valdez,

Welcome to the community!

What specific device was not able to get connection on the LAN port of your modem/router?

I tried to use your community details to pull up the account but no match.

Feel free to PM me your account details (Username/Customer ID together with the address on file).

In case you need a reference: How to send a PM.

Regards,

[Shane]

Hi @gmtoz,

Thanks for the details. Please post the error logs on this thread for additional reference and what specific is connected.

Regards,

[Shane]

Hi @G_Valdez,

Thanks for sending me your details. I ran initial test on your service and it shows multiple dropouts on your service. I would like to arrange a call from one of our Technicians for further test and investigation.

Please let us know your best contact number and preferred time.

Regards,

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@G_Valdez wrote:

Hi

I have the same issue with dhcp for wired devices. Apparently the router is not assigning IP address to through the lan ports. Any hints?

Firmware Version: 0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n
Hardware Version: Archer VR1600v v1 00000000

G Valdez

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[BasilDV]

Hi @gmtoz,

We were advised that the firmware of your modem has been updated.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[gmtoz]

Thanks the firmware was indeed updated 

Unfortunately it hasn't fixed the problem where the router won't assign IP addresses (mutliple different devices, both wired and wireless). Rebooting fixes it but eventually it fails again (like when a table gets full). Although I have a lot of devices there are plenty of addresses available. I've tried increasing the range and adjusting lease time...but don't think this will fix it. See attached logs from router. (Note I've obscured part of the MAC addesses)

[BasilDV]

Hi @gmtoz,

Thank you for the update.

We've reviewed the account and learned that there was a request for a replacement modem from our Tech team. Once received, you may observe the connection if the same issue with the IP addressing will reoccur.

Let us know should you require further assistance.

Kind regards,

BasilDV

[mickosullivan]

Hi I have the ArcherVR1600v and am having some local network issues. What are the chances of downloading the firmware upate and updating it myself?

[Riezl]

Hi @mickosullivan, your modem has the latest firmware.

If you are still having local network issues, please send us a private message with your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance.

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

[gmtoz]

Hi,

the new modem arrived today. Unfortunately within 8 hours of installing it the same problem occured.

One solution would be to put the TPG modem into bridge mode and use another DHCP server (my Airport Extreme which is currenty in bridge mode) but this only seems to be possible on the DSL port, not the EWAN port. Alternatively I might try my Telstra modem which was quite reliable (prior to me switching to TPG)

[gmtoz]

Hi

My internet has become totally unusable. Devices often won't connect and so my kids can't do their homework. Is it possible that you can send me a different brand modem. Alternatively I'd like to be released from my TPG contract (happy to return the modem) so that I can go to another NBN provider that provides a better modem?