Thanks for raising this with us.
May we know what website did you used to test the speed? Also, have you tried to run the speed test on both Wired and WiFi connection for comparison?
We've run a remote test and able to confirm that the modem is getting a fantastic sync speed using the TPG FTTB network.
Please attach a screenshot of the speed test result on both Wired and WiFi connection for us to look into it.
Thank you, @nic85.
We still need to test the speed of a wired connection as WiFi signal is still prone to interference. This will help us eliminate the fact of getting Wireless signal interference at peak hours, which will help us understand the nature of the issue.
By the way, is the issue time specific? What time does it usually start and when will it return to normal speed?
Since doing a test via Wired connection is not possible, I'll arrange a call from our Tech team instead to look into it further.
Our Tech team will be in touch between 8PM - 9PM today on the mobile number that we have on file. If you recently updated the mobile number, please let me know via PM.