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VR1600v firmware upgrade

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BasilDV
Moderator

Hi @n00b,

 

Your modem currently has the latest firmware.

 

Kind regards,

BasilDV

scoxau
Level 3

Thanks @BasilDV - confirming I'm now on Firmware Version:1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n 

 

Will see if the upgrade helps

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bondilocal
Level 2

Hello Basil,

 

I have been experiencing issues with disconnection problems predominantly with online gaming on a ps4 console. I have been advised to enter port forwarding info into the router and console. I believe I have done as instructed but have noticed that my current modem firmware needs updating. Could you please arrange for it to be updated?

 

Hardware Version:Archer VR1600v v1 00000000

Firmware Version:0.1.0 0.9.1 v5006.0 Build 170630 Rel.49402n

 

Thanks in advance

Shane
Moderator

Hi @bondilocal,

 

Welcome to the community!

 

We'd love to help upgrade your modem/router's firmware. We'd like to get your account details (Username/Customer ID together with the complete address on file).

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Cheers!

Shane
Moderator

Hi @bondilocal 

Good day! Your modem/router's firmware has been updated. Let us know should you require further assistance.

Cheers!

 


@bondilocal wrote:

Hello Basil,

 

I have been experiencing issues with disconnection problems predominantly with online gaming on a ps4 console. I have been advised to enter port forwarding info into the router and console. I believe I have done as instructed but have noticed that my current modem firmware needs updating. Could you please arrange for it to be updated?

 

Hardware Version:Archer VR1600v v1 00000000

Firmware Version:0.1.0 0.9.1 v5006.0 Build 170630 Rel.49402n

 

Thanks in advance


 

sarinz
Level 2

Hello there,

 

Can you please upgrade software of my modem please. Avast alerts show vulnerability

 

Firmware Version: 0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n
Hardware Version: Archer VR1600v v1 00000000
 
cheers
sz

 

BasilDV
Moderator

Hi @sarinz,

 

Welcome to TPG Community!
 

Your modem currently has the latest firmware.

 

Make sure that your Avast is up to date.

 

Kind regards,

BasilDV

Bunno77
Level 2

Can you please also update my firmware. I see others are on 1.1xxxxxx

 

0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n

 

Thank you

Riezl
Moderator

Hi @Bunno77,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

Riezl
Moderator

Thanks for providing the details via PM, @Bunno77.

 

As per checking, your modem has the latest firmware for NBN HFC service.

 

Let us know should you need further assistance. Thank you.