Get online support
Thanks @BasilDV - confirming I'm now on Firmware Version:1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n
Will see if the upgrade helps
Hello Basil,
I have been experiencing issues with disconnection problems predominantly with online gaming on a ps4 console. I have been advised to enter port forwarding info into the router and console. I believe I have done as instructed but have noticed that my current modem firmware needs updating. Could you please arrange for it to be updated?
Hardware Version:Archer VR1600v v1 00000000
Firmware Version:0.1.0 0.9.1 v5006.0 Build 170630 Rel.49402n
Thanks in advance
Hi @bondilocal,
Welcome to the community!
We'd love to help upgrade your modem/router's firmware. We'd like to get your account details (Username/Customer ID together with the complete address on file).
In case you need a reference:
How do I private message (PM) in the community
Cheers!
Hi @bondilocal
Good day! Your modem/router's firmware has been updated. Let us know should you require further assistance.
Cheers!
@bondilocal wrote:
Hello Basil,
I have been experiencing issues with disconnection problems predominantly with online gaming on a ps4 console. I have been advised to enter port forwarding info into the router and console. I believe I have done as instructed but have noticed that my current modem firmware needs updating. Could you please arrange for it to be updated?
Hardware Version:Archer VR1600v v1 00000000
Firmware Version:0.1.0 0.9.1 v5006.0 Build 170630 Rel.49402n
Thanks in advance
Hello there,
Can you please upgrade software of my modem please. Avast alerts show vulnerability
Hi @sarinz,
Welcome to TPG Community!
Your modem currently has the latest firmware.
Make sure that your Avast is up to date.
Kind regards,
BasilDV
Can you please also update my firmware. I see others are on 1.1xxxxxx
0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n
Thank you
Hi @Bunno77,
Welcome to TPG Community!
Please PM us your TPG customer ID, username and address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Thanks for providing the details via PM, @Bunno77.
As per checking, your modem has the latest firmware for NBN HFC service.
Let us know should you need further assistance. Thank you.