Wifi connection

HuyenTran
Level 2
My wifi is not showing the name and the 5g light on modem is not showing. I tried to call teach team but seems like they haven’t tried to reach out. 🥲
5 REPLIES 5
david64
Level 15

Hi @HuyenTran . Do you mean the 5 GHz wifi indicator is not on?

Is the 2.4 GHz indicator on?
The 5 GHz wifi band might be disabled in the router. What model number is it?

BasilDV
Moderator

Hi @HuyenTran 

 

david64 might be correct. You may check the modem/router if there's any button for the 5GHz band network.

You may see it on the side or top part of the hardware.

 

If none, you can access the modem interface and enable it there.

 

Let us know how it goes.

 

BasilDV

HuyenTran
Level 2
Thank you David for your help. Problem solved! 😊😊😊
HuyenTran
Level 2
Thank you Basel, yes it is correct. Problem has been solved! 😊😊😊
Shane
Moderator

Yay! I am glad to know that the connection issue has been resolved. Please create a new thread in the event you need assistance in the future. Cheers!