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replacement of faulty modem

Level 1b

I had one of your techs visit my home today and confirmed that my internet issue was caused by faulty modem. We've been living without internet since new year. Can I have a replacement of modem asap? Thanks 

2 REPLIES 2
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Moderator

Hi @4714412,

 

Welcome to the community!

 

I was able to locate your account using your community details and seen that a ticket was escalated to our Engineering Team. I will pass this on to them for additional reference and request for urgent feedback about your modem/router replacement request.

 

I apologise for any inconvenience, let us know how it will go.

 

Regards,

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Moderator

Hi @4714412,

 

I can see that you have been in contact with one our Technicians. I can see that you opted to get your own modem, however it was not compatible with NBN. Let us know once you changed the modem/router with the compatible model and should you require further assistance.

 

Regards,