Hi @nguyenvq, the actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
We have received your PM and we have arranged one of our senior technical specialists to contact you tomorrow between 11AM and 12PM NSW time to address the speed issue.
Hi @nguyenvq, we can see that one of our senior technical specialists has been in touch and was able to confirm that the service is now properly working.
Should there be any issues, feel free to message us. Thank you.