We sincerely apologise for the inconvenience this issue has caused you, @zoransonja. We have located the account using your community details and we have escalated your concern to our Complaints Resolution Team.
You will be contacted by a Complaints Resolution Case Manager through Email or phone call within 24 hours to further discuss the matter.
Should you have a preferred contact number/email address, please send it via PM.
To send a PM, please refer to this link: How do I private message (PM) in the community