Welcome to the Community!
If you are using the Netcomm NF7, then it means that the NBN technology you have is FTTP (Fibre to the Premises). For this type of technology, you don't need to set the VLAN ID to 2.
Make sure that your device is running on a 'Router only' mode, then configure the PPPoE with your TPG username and password. Make sure that you have the correct UN and PW by logging in here.
You may use this article as a guide: How to set up TP-LINK C1200 modem for Windows 10
Here's an article that will guide you on how to check the service technology you have. (New Connection Setup Help)
If your third party device can't communicate with the server, then you need to contact the manufacturer to check if you have a faulty device or if they need to make further changes.
You may also check the manual of the device for further assistance on setting it up.
The router will instantly connect on NBN FTTP since it does not require to modify the VLAN ID of the router, but if you wish to use this router to NBN-HFC you have to set up 'VLAN ID 2' to work with TPG NBN.
For additional reference please see this thread Alternate router to use on HFC.
Let us know how it will go and should you require further assistance.
i have just tested with the other premises
it using HFC, i simply connect the router, and it connects with the same account without having to fiddle anything, not even login to the router to change the username to the premises B.
so the router works instantly on HFC, but have trouble with FTTP.