Welcome to the Community!
I've managed to locate your account using your Community details and have seen what happened in this instance.
We successfully install thousands of NBN services every week however, regrettably this was not your experience. Due to weather conditions, the technician was not able to complete the job yesterday.
We realised that you have spoken to one of our Case Managers and advised us that you will be in touch once you are ready to have another appointment.
I would recommend though to at least provide us with an approximate date so we can reserve one for you since NBN scheduling is processed in the order it was received.
We truly apologise for the inconvenience this has caused.