I have been trying to get an NBN connection to my new house for 5 months, I am extremely tired of TPG's incompetence and inability to sort this out. The first appointment was scheduled last December, but I have had to repeatedly reschedule because the technicians do not show up.
I was hoping to have NBN connected before moving houses, but that did not happen. Now I am living in the house with no phone or internet, it was extremely inconvenient. I am thinking of going with another ISP.
We're sorry to know that you're having issues with the service installation and we apologise for the inconvenience this delay is causing you@trenthou.
We have located the account using your community details.
We can see that a technician went out yesterday, but was unable to complete the installation due to the weather condition.
We have escalated this to our Provisioning Team to fast track the resolution and a case manager will contact you within 24 hours to further discuss the matter.
Should you have a preferred contact number and time, please send it via PM. Thank you.
Our records show that the NBN technician was able to complete the installation today. Furthermore, your modem is already connected to our server for more than 3 hours.
Let me know if you need further assistance.