I have been reading these posts with interest. I had heard so many negative stories about how the NBN drops in and out and difficulties setting it up that we had decided we would prefer not to have it. We are very happy TPG customers of more than 10 yrs. Very happy with ADSL as well. However, TPG contacted and said we have no choice , we have to change to NBN. After constant phone calls and emails from TPG, we said 'okay go ahead'. The box arrived yesterday and my hubby was told to connect her up with the guidance of the TPG support on the phone. Nothing works. Great! Then told to turn off the internet overnight so TPG could see what the problem is. After reading the comments on this thread I realise that more than likely the problem is with the NBN connections in the street. They have rushed this through and made error after error. So here we sit connected back onto our ADSL and the NBN connection sitting in it's box.
Hi @melbourneviv, thanks for taking the time to post.
Our apologies for the inconvenience this issue is causing you, but please be assured that our Provisioning Team is closely monitoring the case and will be in touch as soon as new update becomes available.
We will also make a follow up and forward your message to the case manager.
Hi @melbourneviv, we can see that our Provisioning Team has been in touch and discussed the technician visit schedule.
We will continue to monitor the case and keep you posted for updates where possible.
Hi @melbourneviv, we can see that you have been in touch with our Provisioning Team and was advised about the NBN Technician visit schedule.
Should you have further queries, please let us know. Thank you.