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How To Reschedule Your TPG Installation

Community Manager

This article will help you if you would like to reschedule your TPG installation for your NBN, ADSL2+ or FTTB service to a new date.

 

 

First, check your current installation appointment

 

Visit https://tpg.com.au/install

Type in your TPG Username in the Username search box and press enter on your keyboard

See your current installation date and time under Installation.

 

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If you're not sure what your TPG userame is, click Find My TPG Username below:

 

 

 

 

Request To Reschedule Your TPG Installation

 

Click the link to reschedule:

 

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Fill in all your details on the Reschedule Your Installation screen. Select a new requested installation date. Then click Submit.

 

Please note that your request will need to be at least 4 working days after today's date. 

 

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A message will appear confirming that your request has been sent to us:

 

 

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What Happens Next

 

TPG Service Delivery will call you to discuss your reschedule request within 24 hours.

We'll endeavour to accommodate your request within our wholesaler's availability.

 

IMPORTANT: Your installation date has not been changed until we contact you to confirm. Your original installation date still remains until we confirm with you.

 

 

→ How To Find Your Username

Check for an email from TPG confirming your order was received.

Here is an example for a TPG NBN service:

 

From: TPG Internet

Subject: TPG NBN Bundle Order Received

 

 

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