This article will help you if you have moved into a property that has an active service (either an NBN or Copper based service in the previous owner/tenants name). The information below will help you to get the service activated with the least amount of time as possible.
In order for us to proceed with your application we would require you to provide us a proof of occupancy so we can verify and match you as the new tenant / owner of the premises you signed up on.
A list of acceptable documents is below, we require one document from this list.
First Step: Proof of Occupancy/Tenancy
A copy of any of the following documents will be accepted:
Second Step: Send document via Email in below format
Once you have a copy of one of the above documents, please scan it or take a photo of it and email it through to firstname.lastname@example.org using the below email template.
Final Step: TPG will initiate the NBN install after document validated.
Our NBN service delivery team will validate the document and will progress the order. It usually takes up to 48 hours for the service to get activated.
If you have any question along the way you can call the TPG NBN service delivery team on 1300 023 575. Hours of operation are:
Weekdays: 8am to 8pm
Weekends: 9am to 6pm
Welcome to the community, @Akkarinz!
Thanks for bringing this to our Attention, we're able to locate the account using your community details. We've seen that our Provisioning Team escalated this to NBN Co. They advised us that existing line is being used and a new line installation is required for the service.
Regrettably, I wish I was the bearer of better news. I don’t have any further updates differing from what has already been communicated to you. We'll chase this with the assigned Customer Relation Case Manager handling this case. If you need an urgent update, you may contact them directly via return email.
Let us now should you require further assistance.