To whom might concern,
Yesterday, we received a massage, says NBN service is awaiting activation, and required us to install modem and NCD. So, we installed as instruction, let them run around 2 hours. But the lights keep flashing, no solid lights. Just checked instaltion progress, it shows still under progress.
Just want to know when the service can be ready.
Welcome to Community!
Based on the account I've located using your Community details, the service is awaiting installation.
I'll have a Case Manager to contact you and assist you with the activation of your service. I would recommend to leave both equipment connected for remote testing purposes.
May I know your most convenient time to receive a call?
Hi @Ken29, thanks for sending the details via PM. We have notified our Provisioning Team to contact the mobile number we have on file between 7PM and 7:30PM Victoria time tonight.
Let us know should you need further assistance. Thank you.
The Case Manager you've spoken to has successfully booked an appointment for a tech visit on 12 February 2020 between 1:00 PM - 5:00 PM. Please ensure that you or someone of legal age is present during the visit.
Should you have further queries, feel free to let us know.