NBN FTTH issue - no internet for days

[justincarroll]

Hi All,

NBN has been connected fine for a while now… all of a sudden, last couple of days it has been dead (see screenshot attached)… there are no outages and I’ve reset the modem a million times with no success… I checked the nbn box near the FTTH box and the uni-d-2 port that we are using through TPG has no indicator light … is there any advice or checks that can be done?

Thanks in advance.

Justin

[BasilDV · Accepted solution]

Hi @justincarroll 

We'd like to run some tests in order to understand what caused the issue.

Kindly send us a private message with your account details.

BasilDV

[justincarroll]

Thanks Basil, I’ll send my details to you now.