NBN Installation status in progress

[Hoang59]

Everyday I called TPG support and ask when my NBN installation completed. They said from 2 to 30 days. When I call TPG for connection. TPG sale team said the installation from 1 to 48 hrs. Very frustrated. It's nearly 2 weeks since I connected with TPG. I swear with GOD I never recommend anyone to connect with TPG.

A waste a time

[KarlB]

Hi @Hoang59 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @Hoang59

Thanks for the PM. Can you please confirm your modem/router and NBN NTD(Black box) is connected like the image below and powered on?

Regards,

Karl

[Hoang59]

Yes. Modem and NBN black box is already connected and power on. Since last week.

[KarlB]

Hi @Hoang59 

Thank you for confirming. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

Regards,

Karl

[Hoang59]

Still no Internet and no one call me yet.