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It would be best for our Sales Team to discuss with you in detail. Since you mentioned that you don't have a working mobile number at the moment, would you be able to PM me your preferred contact email address?
Thank you for providing your email address via PM. I have forwarded it over to our Sales Team to assist you with your concern.
We'll chase this with our Accounts team and will provide you with the updates once available.
Our Accounts team would like to call you to discuss this matter further.
Please shoot me a PM with your preferred time and best number to be contacted.
We understand that you were able to receive a call from your case manager and have discussed the case. Should you require further assistance, please let us know.