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Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Regards,
David_M
Do you have inside your home both an NBN-NCD and the TPG-Modem?
You will need to unplug all devices plugged into phones sockets, and use just 1x socket to connect the supplied equipment.
Here is a guide to show you how to setup your equipment.
You need to do some of the install yourself.
You will need to UNPLUG ALL existing phones/modems, and setup the new NCD + MODEM to the socket.
Pay attention to the 4x blue lights on the NCD once completed.
You may check the setup guide that we've created for NBN-FTTC here.
Regards,
David_M