NBN Installation

[kumarsanjesh]

Hi,
I have been getting messages from TPG to activate NBN and did what it has asked but nothing happened. Its 3 weeks now and service is still not activated. Please update on the FTTC installation is complete

[David_M]

Hi @kumarsanjesh 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @kumarsanjesh 

Do you have inside your home both an NBN-NCD and the TPG-Modem?

You will need to unplug all devices plugged into phones sockets, and use just 1x socket to connect the supplied equipment.

Here is a guide to show you how to setup your equipment.

You need to do some of the install yourself.

You will need to UNPLUG ALL existing phones/modems, and setup the new NCD + MODEM to the socket.

Pay attention to the 4x blue lights on the NCD once completed.

You may check the setup guide that we've created for NBN-FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

Regards,
David_M