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I was able to check your installation order using your community info as a reference. Based on the appointment history, I can see that an NBN tech attended the appointment on March 7 but the said appointment was tagged as Cancelled in the end. Unfortunately, there's no explanation given by NBNCo as to why it's showing cancelled.
I'll have our Provisioning Team raise this to NBNCo and have this clarified. We need to ensure that the next appointment doesn't end up like the first one. You will be provided an update by a Provisioning Case Manager as soon as we get a response from NBNCo.
We already have a response from NBNCo and they're advising us that the order is on the incorrect address.
The assigned Provisioning Case Manager attempted to call you yesterday to discuss this with you, but they were unable to reach you. Nonetheless, an email was sent to you explaining what needs to be done. As noted in the email as well, the current order in the system will be canceled and the appointment will not proceed tomorrow since that will end up like the first one.
Please respond to the email of the Case Manager with your proof of occupancy document since we need to have this forwarded to NBNCo to get a location ID that can be used to place the order. Your Case Manager will provide you updates once the proof of occupancy document has been forwarded to NBNCo.
Leave us a message if you require additional assistance.
Please disregard the appointment that was provided to you.
According to NBNCo, the address shown in the order points to a Multi-dwelling Unit. However, your Proof of Occupancy document has a specific Unit number. Technically, we only need to resubmit the order to the correct address. The problem is, we are unable to get a location ID that has your exact address in NBNCo's records. Our Provisioning Team has escalated this to NBNCo for clarification. Updates will be provided by your Case Manager as soon as we get a response from NBNCo.
Your Provisioning Case Manager tried to call you earlier to discuss your installation status. Unfortunately, she was unable to reach you. You may either reply to the SMS that was sent to you or call the number noted in the SMS.
If you need our help organizing a call back, PM us with your contact number and preferred time and we'll forward it over.
I reviewed the response of NBNCo on the ticket that we've raised to check for a location ID for your address. NBNCo mentioned that there's an Infrastructure Shortfall affecting the serviceability of your address. With that , they amended their records and has tagged your address as not serviceable at the moment. So in order to get TPG internet service, your option is to sign up for ADSL2+.
TPG offers plans with both Lock-in and No Lock-in contracts. If you're interested, send me a PM providing your contact number and preferred time so I can arrange a call from one of our Specialists to place that order for you.
I can confirm that we can provide your address with a TPG ADSL2+ bundle plan. We would need to set up a new application as the offered TPG ADSL2+ bundles are different from our NBN plans. Our ADSL2+ bundles start from $39.99 per month.
Our best ADSL2+ bundle deal at present provides:
1. Unlimited data. Truly unlimited no shaping ever.
2. Home phone is included so you can bring across your existing number if you have one or one will be provided
3.WiFi modem is included when taking an 18 month contract
This plan is only $59.99 per month
Let me know if you would like me to put you in contact with a member of our team.