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NBN connection

Level 1a
I recieved the sms saying my NBN service is ready and connected the modem and NBN box as instructed but am getting no internet connection.

All the lights on the NBN bix are lit with the LAN light frequently flashing whilst only the power, 2.4g, 5g and LAN4 light are lit on the modem.

Any help?
4 REPLIES
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Moderator

Hi @meggers1885,

 

Welcome to TPG Community!

 

We have escalated the issue to our Provisioning Team and a case manager will be in touch within 24 hours to further discuss the matter.

 

Should you have a preferred contact number, please send it via PM. Thank you.

Moderator

Hi @meggers1885, our Provisioning Team tried to contact you, but to no avail. Please provide us your availability so we can advise the team to process a callback. Thank you.

Level 1a
Hi thank you. Unfortunately due to work circumstances I’m not sure day to day when the best time will be. I will call back on the number provided to try and sort the situation thank you!
Moderator

No worries, @meggers1885.

 

Let us know if we can be of any assistance. Thank you.