TPG Community

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NBN dropping

Level 1a

Hi my NBN has been dropping out so many times. It is disrupting the usage of my internet and work. 

2 REPLIES 2
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Moderator

Hi @DSNR, we have located the account using your community details and we can see that you have been in touch with one of our technical specialists who is working on sending a new router.

 

We have checked the status of your connection and it shows stable now, but we'll see if using a new router will do the trick.

 

You may receive an update via SMS or a phone call regarding the status of the equipment request.

 

We'll also monitor this and keep you posted for updates where possible.

Moderator

Hi @DSNR, we can see that our Technical Team has been in touch via SMS and discussed the status of the equipment request.

 

The team is closely monitoring this and further updates will be provided once available. Should you have further queries, please let us know. Thank you.