Welcome to TPG Community!
We have located the account using your community details and we can see that the modem is currently onboard with driver for delivery.
Check out this community article which can help you track the delivery of the TPG supplied equipment:
The consignment number was sent to your email address.
If your existing modem is an NBN FTTP compatible equipment, please connect it to the provisioned UNI-D port on your NBN Connection Box. This information can be found on the activation email we have sent.
Then configure the settings with your TPG username and password.
You can check this article for reference:
NBN FTTP Setup - General Setup
Should you require further assistance, feel free to drop us a message. Thank you.