TPG Community

Get online support

New nbn12 plan received installion complete text message but no other details

Level 2
Hi just received a text that nbn installion is complete with no other details.

How do I use my exiting modem ( have an modem as I was previously with nbn Telstra ) before I receive my tpg modem?

I was told that I could use my existing modem u til I receive my tpg modem

Please advise how I can connect to the internet.

Hi @Vcheruku,


Welcome to TPG Community!


We have located the account using your community details and we can see that the modem is currently onboard with driver for delivery.


Check out this community article which can help you track the delivery of the TPG supplied equipment:


How to Check TPG supplied modem delivery status - TPG Community


The consignment number was sent to your email address.


If your existing modem is an NBN FTTP compatible equipment, please connect it to the provisioned UNI-D port on your NBN Connection Box. This information can be found on the activation email we have sent. 


Then configure the settings with your TPG username and password.


You can check this article for reference:


NBN FTTP Setup - General Setup


Should you require further assistance, feel free to drop us a message. Thank you.