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Problem in connecting modem

Level 2
I have received the modem but at my home there is one plate at wall which is written NBN point but the cable was not matching. I think there should be NBN connector and want to know how can I get that device.

Hi @graceymhz,


Welcome to TPG Community!


We have located the account using your community details. We can see that your concern has been raised to our Provisioning Team and they have booked an NBN technician to address the concerns raised.


The schedule was sent to the email address we have on file.


Should you need further assistance, please let us know. Thank you.