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Resetting modem to factory setting does not fix my dead connection

Level 2

I had my connection upgraded from ADSLto NBN and it went smoothly.

I was checking my router wifi settings and checked the 'Hide WiFi name' box for both the standard and 5G wifi connections and hit save.

This killedmy connection and I have not been able to restore it.

Tried ringing support and they said they are too busy and hung up on me.

I have tried turning the modem off and resetting it (with a pin) and it hasnt worked.

When I go to I get a 'Trying to configure your modem' page (see attached screen shot).

I have downloaded the app but this is just a simple guide and doesnt really do anything.

Really need this up by Thursday because we a doing a dry 'work from home' run.