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Slow internet and flashing lights

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Level 1b
My internet is painfully slow with 15 download and 4 upload. It may say that but the internet on my computer is only 50-500kb/s when downloading something. I’ve tried using different adapters and internet connectors but it’s always painfully slow and it completely drops out sometimes. Some of the lights are flashing. The Internet, WLAN, and link are flashing. The US light is an orange red colour. Will this effect my internet and should they be like that?
1 REPLY 1
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Moderator

Hi @Felix,

 

Welcome to TPG Community!

 

The actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
 

We'd like to understand the situation further. We were not able to locate your account using your community details to run some remote test.

 

Please shoot me a PM with your TPG username or customer ID number.

 

Don't know how to send a PM? Click here.

 

Kind regards,

BasilDV