Welcome to TPG Community!
The actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TPG. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
We'd like to understand the situation further. We were not able to locate your account using your community details to run some remote test.
Please shoot me a PM with your TPG username or customer ID number.
Don't know how to send a PM? Click here.