Hi @Hayleyyang ,
Welcome to the community!
We're sad to know that you're having issues with the installation of the NBN service, we'd love to help see its progress. To better understand the situation, please shoot me a privatet message with your account details (Username/Customer ID together with the address on file). Also include your best contact number and preferred time and we'll have one our Provisioning Case Manager contact you for the updates.
Hi cumminsl01. We can confirm that this is our number. Is there any concern regarding this number that you would like to raise? Don't hesitate to send us a PM with your account details and a brief description of your concern should you need any help.