TPG Community

Ask, answer and talk about our products

TPG Wireless Router

SOLVED Go to solution
Level 1

Installation Guide shows I must connect my phone to this router.At present my phone is connected to the Telstra plug in my lounge room while my modem [in my office] is connected to the phone from another plug as I don't want the phone in the office.Can I connect the TPG Router to the phone in the same way.?i.e. direct to the phone wall plug.

3 REPLIES
Level 4

Yes, you can and this is precisely what I did.

I isolated the house wiring from the Telstra line coming in from the street and connected the phone socket from the HG659 modem to the house wiring. I have two phones working from sockets installed by Telstra.

 

Moderator

Hi @harrymarshall,

 

Welcome to TPG Community!

 

@drbob is correct, you can use the same set up as long as you are using the same service which is ADSL2+ connection. If it's NBN, then it will be different.

 

Kind regards,

Level 4

Following BasilDV's mention of ADSL2+, I re-read the original post and I realised that I had responded to the original post assuming the poster was in a situation similar to mine, ie, installing a modem with built-in telephone ports and being told by TPG's installation guide to connect a telephone directly to one of these ports.

To clarify: I am on NBN-HFC with a HG659 modem/WiFi Router/network switch.

After installation by NBN technician was completed, I connected the HG659 modem to the NBN cable modem and configured the HG659 to connect to TPG. After checking that I had internet, I then plugged in a phone in one of the two phone sockets on the HG659, verified that dial tone was present and made calls to verify that calls could be originated and received via the HG659.

When everything was working, I disconnected the phone from the HG659,  I then disconnected Telstra telephone wires (coming from the street) from house telephone wiring, plugged in a patch cable into one of the two phone sockets on the HG659 and connected the other end of the patch cable to the house wiring (where I disconnected Telstra wires), making sure I connected the wires properly - red to red, green to green, etc. By doing this the HG659 modem is now in control of the home phone wiring.

With a phone plugged into the Telstra-installed wall socket in the kitchen, I again checked that that calls could be made and received.