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internet not connecting. internet light not on

Moderator

We apologise for the inconvenience this issue is causing you, @jhin.

 

We will make another follow up and will have the case engineer contact you as soon as the TPG technician schedule becomes available.

Level 1b

fyi  im home all day today. im bc wed. and thr... if they can come today please

Moderator

We'll advise our Engineering Team, @jhin.

Highlighted
Moderator

Hi @jhin, we can see that the case engineer has been in touch and discussed the technician visit schedule.

 

Should you need any assistance, please drop us a message. Thank you.

Level 1b

when is the nbn techician coming to fix their mess? its been a week now and still don't have internet. they need to come over to my house to see what is going on. they need to fix my line.

Moderator

We have made another follow up and advised the case engineer to contact you to discuss the status of the case, @jhin.

Moderator

Hi @jhin, we can see that the case engineer has been in touch and advised you that another NBN Technician has been booked to investigate further.

 

We are still monitoring your case and please let us know should you have further queries. Thank you.