I received my pre-ordered NBN FTTC modem today with instructions, however I didn't receive an NBN network connection device to complete the installation. How do i get one of these devices or is it also in transit?
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We'll escalate the equipment issue to our Provisioning Team and we'd like to have a specialist contact you to discuss the matter. Can you send us a private message with your best contact number and most convenient time to receive a call?
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Hi @Daniel, our Provisioning Team tried to contact you, but to no avail.
As per checking, the assigned case manager is now working on sending the NCD and you will be updated via SMS or a phone call as soon as new updates become available.
We'll continue monitoring the case and keep you posted for updates where possible.
That is strange. I have been next to my phone the whole time and no one has called. I checked and the mobile number I provided is correct. In any case, that is good news.
Thank you for your assistance
Hi @Daniel, we can see that you have already received the NBN Equipment and it appears that your connection is now working.
Should there be any issues, feel free to drop us a message. Cheers!