nbn outage more than 6 days (Ermington, NSW 2115).

[chrisltg01]

My NBN is outage from last week (Boyle St, Ermington, NSW 2115).

Is there any suggestion, or we can only wait the NBN network's recovery in this area?

Thanks.

[chrisltg01]

I got TPG notification, the outage from NBN side was solved.

I reboot the NBN modem as suggested, but still offline. The NBN modem lights (x4) are solid.

Looks there is still something wrong in TPG NBN.

[Shane]

Thanks for the additional details, chrisltg01.

Send us a private message your account details (Username/Customer ID together with the address on file) so we can proceed with initial assessment.

How do I private message (PM) in the community

Regards,

I got TPG notification, the outage from NBN side was solved.

I reboot the NBN modem as suggested, but still offline. The NBN modem lights (x4) are solid.

Looks there is still something wrong in TPG NBN.

[chrisltg01 · Accepted solution]

It's working right now, after replace the TPG modem, and NBN connection box.