no nbn connection box

[Ayda1990]

Hi, I received nbn modem but there is no connection box in the unit. i have the coaxial port on the wall.
can you please send the connection box urgently or if it is shipped provide a status

[BasilDV]

Hi @Ayda1990 

Welcome to the Community!

We were able to locate your account using your community details and checked your address.

NBN Co tagged your address as Service class 24, which means that the NBN NTD box should already be available. If it's missing, we'll raise this with our NBN Provisioning team and have a case manager call you tomorrow to discuss this further.

They may request for an NBN technician to visit the site in order to install a new NBN NTD box.

Stay safe.

BasilDV

[Ayda1990]

thanks for the quick reply, unfortunately I can't find the box. i would appreciate if you can arrange a replacement.

[Shane]

Hi @Ayda1990,

Thanks for the additional details, we raised this with our NBN Provisioning Team and request them to contact you tomorrow.

Let us know how it will go and should you require further assistance.

Regards,

thanks for the quick reply, unfortunately I can't find the box. i would appreciate if you can arrange a replacement.